Questions & Answers
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GENERAL QUERIES
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 2-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We levy a charge of INR 100 for any return orders as reverse shipment fee at the time of Refund.
How do I add a gift receipt to an order?
Gift Receipt can be added to orders of products for which Gift Receipt option is available.
Orders Return/Exchange and Returns
HOW DO I RETURN / EXCHANGE A PRODUCT?
In case of returns/exchange, visit the returns section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment.
Please note that handling fee of INR 100 is charged for returns.
WHEN WILL I GET MY REFUND?
It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
Contact us
If there are any questions regarding this FAQs you may contact us using the information below, or simply Click Here to get in touch:
- Company Name: KoreVibe
- Address: Kabarpipla Village, Sausar, Chhindwara, Madhya Pradesh 480108, India
- WhatsApp No: 9522830701
- E-Mail ID: info@korevibe.com